Privacy Policy

Last Updated: January 1st, 2024
Firstly, a heartfelt thank you for stopping by, supporting Palatti. Your trust in us is something we deeply value. At Palatti, the privacy and security of your personal data are top priorities. Like you, we ourselves, our colleagues, and families also visit Palatti's website and purchase our products and services. True to our core value of honesty, we handle all privacy matters with utmost transparency and responsibility.
Before we go any further, let's make one thing clear: Palatti will never sell, trade, or rent your personal identification information to others, nor will we use your information for anything beyond fulfilling orders, enhancing user experience, or marketing activities you've explicitly agreed to. Should you disagree with any terms, you're free to leave our site or unsubscribe from emails at any time. And if you suspect any breach of our privacy policy, please contact us immediately at privacy@palatti.com. We promise to investigate promptly and respond to you without delay.
In the following sections, we'll make every effort to simplify the legal jargon, ensuring clarity and avoiding any evasive language.

  1. Who are we and what information is covered by this Privacy Policy?

This Privacy Policy applies to information that Sense Now Limited, and its parent, subsidiaries and affiliate entities worldwide (individually and collectively referred to herein as "Palatti", "we", "us" or "our") collects from you. The personal information we collect is controlled by Sense Now Limited, a Hong Kong based company.
This Privacy Policy covers all personal information that we collect, use and process, which means information that enables you to be identified directly or indirectly.

  1. What personal information do we collect?

We might request information related to your identity, including, but not limited to, your name, address, date of birth, age, gender, email address, telephone number, credit or debit card details, or IP address. Providing this personal information may be necessary to access or use specific parts of our website or its features. Without this information, access to certain areas might be restricted. Additionally, if you opt-in to receive emails, SMS messages, or newsletters from Palatti, you may need to provide personal details.

  1. How do we use your information?

We use the information you share with us primarily to offer a range of products and services. This includes:
  • Sending updates or communications about our offerings and events through newsletters, emails, or SMS that might capture your interest. Should you decide to opt-out or wish to update or erase your data from our records, kindly reach out to us at privacy@palatti.com.
  • Facilitating transactions such as payments, shipping, returns, refunds, or registry services for purchases you make.
  • Analyzing website visits to understand our visitors' preferences collectively. This insight helps us tailor our offerings to meet your interests and enhance the quality of products and services we deliver, ensuring they align with what you value most.
  • Ensuring the safety and optimal operation of our website, alongside providing seamless access to Palatti’s products and services, as part of our commitment to maintaining the trust you place in us.
These efforts, from personalized service delivery to secure and efficient operation, are all geared towards creating a more tailored and satisfying experience for you, our valued customer, while strictly adhering to legal standards and our commitment to integrity.

  1. Personal information of children.

We strictly prohibit the collection of personal identifying information from individuals under the age of 13. Service users hold complete authority over their products and accounts, ensuring that children under 13 do not use our services in a way that could furnish us or any third party with a child's personal information. Should we discover the collection of personal information from a child under 13, we will promptly remove that data. If you suspect we might hold any such information, please reach out to us immediately using the provided contact details.

  1. What about the third parties

To enhance your experience and our business operation, we may include or integrate third-party links or services on our site, such as customer support tools like Zendesk, marketing tools like Google Analytics and meta ads pixel etc. Please be aware that these third parties operate under their own privacy policies, distinct from ours. While we aim to safeguard our site's integrity, we cannot be held responsible for the content or activities of these external sites. Similarly, when you engage with our services through social media platforms like Instagram or Facebook, your data privacy is governed by your agreement with those platforms. Your interaction with such sites, including the acceptance of cookies, data collection, or personal information solicitation, is at your discretion and risk.
We may entrust third parties with the responsibility to collect, access, use, and share your information in connection with our services. For instance, our web hosting partner safeguards the information you provide, and we might engage external contractors for website maintenance or security enhancements. Additionally, we might share specific details with our legal advisors, accountants, and professional consultants to ensure legal compliance.
These third-parties include:
  • Infrastructure and IT service providers for tasks such as email archiving, mailing services, online messaging, payment and billing systems, booking and appointment systems, IT support services, and cloud-based solutions.
  • Advertising partners, which cover digital advertising networks including social media platforms and Google.
  • Marketing, advertising, and communications agencies, along with information service companies, to help us tailor and improve our promotional efforts.
  • Transportation and logistics providers, ensuring the efficient delivery and distribution of our products.
  • External auditors and advisors, offering expert insights for our business strategies and operations.
  • Other entities as legally required or permitted, to whom we may need to disclose information in accordance with the law.

  1. Policies of cookies

Cookies are small data files transferred to your computer by websites you visit, serving as a tool for identifying users. They enable us to track your activities on our site, enhancing our understanding of your preferences and thereby improving your experience. Cookies facilitate functions like remembering your login details if you opt for such convenience on our site. Besides cookies set by Palatti and our associates, third-party cookies, such as those by Google for analytics, are also utilized. These third-party cookies fall outside our jurisdiction, so we recommend consulting the respective third-party sites for detailed information about their cookies.
By using our website, you consent to our use of cookies for various purposes:
  • Essential Cookies: Crucial for navigating our site and accessing its secure sections.
  • Performance and Analytics Cookies: These, including Google Analytics, monitor which pages and content you engage with, aiding us in optimizing our site's content and performance. While they mainly collect aggregate and non-personal data, minimal identifiable information like order IDs might be recorded.
  • Functionality Cookies: Aimed at enhancing personalization, these cookies remember your preferences such as language or location. They are automatically removed once you close your browser or after the session ends.
You have the option to disable cookies through your browser settings (Chrome, Safari, Firefox, Internet Explorer, etc.) or by using cookie management software. However, be advised that rejecting cookies could restrict access to certain functionalities and features on our site.

  1. Securities

We implement reliable security measures to safeguard your data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Your personal data is stored on secure computer systems housed within controlled environments with restricted access, ensuring only authorized personnel can access unencrypted user information.
For sensitive transactions, such as those involving credit card details, we employ advanced security technologies and procedures to shield your personal data from unauthorized access, use, or disclosure.
Moreover, to enhance payment security, we engage in real-time fraud management services, offering an additional layer of protection against credit card fraud and securing your financial information.
However, it's important to acknowledge that no security system is infallible, we cannot guarantee absolute security at all times.

  1. How long do we keep your personal information?

The duration for which we hold your personal information is guided by our data retention policies and practices, taking into account various factors, such as the nature of the information. Typically, we retain personal data for the length of time necessary to fulfill ongoing business requirements. After this necessity ceases, we responsibly delete your information.

  1. Users from the European Economic Area

If you're located in the European Economic Area (EEA), our collection and processing of your information adhere strictly to the legal grounds provided by European Union law. The basis for processing your data varies with your interaction with our website or utilization of Palatti's products and services:
  • It's necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract;
  • We have a legitimate interest in processing your information for purposes of research and development, marketing and promotion of our services, and safeguarding our legal rights and interests—provided these interests do not override your own data protection rights;
  • You have explicitly consented to the processing of your personal data for one or more specific purposes;
  • Processing is required to fulfill a legal obligation that we are subject to.
Should you consent to the use of your information for a specific purpose, you retain the right to withdraw your consent at any time, although this will not affect any processing already carried out. Furthermore, if we're using your data based on our legitimate interests or those of a third party, you're entitled to object. However, this might result in you being unable to access or use our website.

  1. How do you access your rights to control your personal data?

Under the General Data Protection Regulation (GDPR), individuals within the European Economic Area (EEA) have specific rights concerning their personal data. These rights allow you to request a copy of your data, object to our use of your data (including for marketing purposes), ask for the deletion or restriction of your data, or to receive your data in a structured, electronic format.
Should you wish to access or request the deletion of your personal information, kindly forward a written request to privacy@palatti.com. We will address your request in accordance with applicable laws and after appropriate verification. To confirm your identity, we may ask you to send your request from the email linked to your account or provide additional details necessary for verifying your identity.

  1. Conclusion

Thank you for taking the time to read through this document. Honesty remains the top priority in Palatti's core values, and we are committed to protecting user privacy in strict accordance with legal requirements from legal institutions around the world. Should you have any questions, please feel free to contact us at privacy@palatti.com.